Contact and support

The USI helpdesk supports students, training providers and institutions across Sierra Leone. Choose the channel that fits your question.

Email the support desk

For USI applications, duplicate records and account access.

support@usi.gov.sl

We reply within 2 working days.

Call the helpline

Speak to a support officer in English, Krio, Mende or Temne.

+232 76 000 000

Monday to Friday, 8:30am – 4:30pm.

Institutions and partners

partners@usi.gov.sl

Include your institution registration number.

Responsible ministry

The Unique Student Identifier is operated by the Ministry of Technical and Higher Education of the Republic of Sierra Leone, with the Tertiary Education Commission acting as data custodian for learner records and institutional verification.

Ministry of Technical and Higher Education, New England Ville, Freetown, Sierra Leone
+232 22 000 000 (ministry switchboard)
info@mthe.gov.sl
Data protection and record correction requests: privacy@usi.gov.sl

Before you contact us

Having these details ready helps us resolve your request in one exchange:

Your full name exactly as it appears on your ID document
Your date of birth
Your USI, if you already have one
The type of ID document used in your application
The name of your school, college or training provider

Never send full ID document numbers by email — our officers will confirm them securely.